Shipping Service

We use several couriers to deliver your order. The pricing on our website for delivery uses Australia Post pricing for the smaller items and a courier charge based on volume and weight for the larger items such as wall panels.

Once your order is received and prepared, we will select the appropriate courier based on the size of the item and the location it will be sent to. We will also inform you of the consignment/tracking number so that you can track your order.

All shipping prices quoted for larger items such as wall panels are for curb side delivery. What that means is that the transport company will not carry the equipment into your house nor up flights of stairs. As long as its a flat surface they will be able to carry it into your garage if required.

For carton orders delivered to home, the price quoted is for a single delivery, and if you are not home the courier will leave it in a safe place. So in the comments section, just make a note of where a safe place is at your home. We do try and require a signature on delivery to ensure you have received the items, however this is not always possible. The courier will also contact you if you aren’t home to seek instructions.

For larger orders you might need to give the driver a hand to unload.

Free Shipping

We have introduced FREE Shipping for all major cities around Australia based on your total spend. All major cities covers all capital cities and most metro cities. It does not cover every Australian city.

Free Shipping calculations have been built into our shopping cart and automatically calculated. Should you find that this is not the case for you, then please contact us directly and we will review and provide you with guidance.

Shipping Problems

Whilst we do our best to minimise the chance of a problem with shipping, please let us know within 24hrs of any issues so that we can chase it up for you.

Shipping / Delivery –Delivery fees will be calculated at checkout. They are based on location and weight/size of your order.

To further assist you with delivery costs, we offer the ability to quote and buy your items with delivery quoted and paid separately. This enables us to custom quote delivery for you. It’s a useful option for orders that include wall panel cartons as it enables us to shop around for more cost effective delivery options.

Please check below for Delivery Timeframes by State. If you require additional information about delivery please contact us: info@storewall.com.au.

We do not delivery outside of Australia.

NB: for all of Australia there is NO Saturday or Sunday delivery

PLEASE NOTE IF OUR COURIERS NEED TO REDELIVER YOUR ORDER DUE TO RECIPIENT NOT BEING HOME ON THE DELIVERY DAY, A REDELIVERY FEE MAY BE CHARGED, THIS COST IS SUBJECT TO DELIVERY AREA, OUR TEAM WILL CONTACT YOU IF THIS IS THE CASE.

State
Delivery Area and Times
NSW
Sydney Metro and Inner Suburbs – 3 – 7  Business days
All rest NSW Country delivery 3 – 7 Business days (some areas may be quicker)
VIC
Melbourne CBD & Metro – 3 – 7  Business days
Vic Other: 3 – 7 Business Days (some areas may be quicker)
QLD
Brisbane Metro & CBD:  3 – 7  Business days
Central & North QLD – 3 – 7 Business days (some areas may be quicker)
SA
Adelaide Metro & CBD: 3 – 7 Business days
SA Other: 3 – 7 Business days (some areas may be quicker)
ACT
Canberra Metro & CBD: 3 – 7  Business days
WA, TAS, & NT
Delivery 3 – 9 Business days depending on location (Some areas may be quicker)