Delivery Policy

Shipping Service

We use several couriers to deliver your order. The pricing on our website for delivery uses a courier charge based on distance, volume and weight.

Once your order is received and prepared, we will select the appropriate courier based on the size of the item and the location it will be sent to. We will also inform you of the consignment/tracking number so that you can track your order.

For carton orders delivered to home, the price quoted is for a single delivery, and if you are not home the courier will leave it in a safe place. So in the comments section, just make a note of where a safe place is at your home. We do try and require a signature on delivery to ensure you have received the items, however this is not always possible. The courier may also contact you if you aren’t home to seek instructions.

For larger orders you might need to give the driver a hand to unload.

Free Shipping

We have introduced FREE Shipping for all major cities around Australia. A minimum purchase amount applies which may vary from time to time. All major cities covers all capital cities and metro suburbs. It also covers most regional towns around Australia. It may not however cover every Australian town.

Free Shipping is built into our shopping cart and automatically calculated. Should you find that this is not the case, then please contact us directly and we will review and provide you with guidance.

Australia Post Parcel Collect

Couriers outside of Australia Post cannot deliver to Parcel Collect locations. We therefore cannot deliver to Parcel Collect locations.

Some couriers do however have access to a network of newsagents and other business locations where smaller parcels can be safely delivered. Please contact us if you need assistance with finding such a location.

Shipping Problems

Whilst we do our best to minimise the chance of a problem with shipping, YOU MUST LET US KNOW WITHIN 48 HOURS (2 DAYS) OF DELIVERY THAT THERE IS A FAULT, A MISSING ITEM OR DAMAGE TO YOUR DELIVERY.

YOU MUST THEREFORE UNPACK AND INSPECT ALL PARCELS AND CARTONS, INCLUDING WALL PANELS EVEN IF THE CARTONS LOOK UNDAMAGED.

Please take photos of any faults found and send them to info@storewall.com.au.

Beyond these 48 hrs we will not be held liable for damage to your delivery.

Shipping / Delivery –Delivery fees will be calculated at checkout. They are based on location and weight/size of your order.

To further assist you with delivery costs, we offer the ability to quote and buy your items with delivery quoted and paid separately. This enables us to custom quote delivery for you. It’s a useful option for orders that include wall panel cartons as it enables us to shop around for more cost effective delivery options.

Please check below for Delivery Timeframes by State. If you require additional information about delivery please contact us: info@storewall.com.au.

New Zealand Customers

If you live in New Zealand, we are happy to organise shipment of our range of accessories. A quote for the shipping fee can be prepared for your review. We can accept payment via Credit Card, Paypal and Bank Deposit. Our pricing is in $AU.

Shipping of wall panel cartons to New Zealand might not be possible.

Redelivery of Orders

PLEASE NOTE IF OUR COURIERS NEED TO REDELIVER YOUR ORDER DUE TO RECIPIENT NOT BEING HOME ON THE DELIVERY DAY, A REDELIVERY FEE MAY BE CHARGED, THIS COST IS SUBJECT TO DELIVERY AREA, OUR TEAM WILL CONTACT YOU IF THIS IS THE CASE.

DUE TO COVID19, YOU MAY EXPERIENCE ADDITIONAL DELAYS COMPARED TO THE GUIDE WE HAVE LISTED BELOW. UNFORTUNATELY THIS IS OUT OF OUR CONTROL.

State
Delivery Area and Times
NSW
Sydney Metro and Inner Suburbs – 3 – 7  Business days
All rest NSW Country delivery 3 – 7 Business days (some areas may be quicker)
VIC
Melbourne CBD & Metro – 3 – 7  Business days
Vic Other: 3 – 7 Business Days (some areas may be quicker)
QLD
Brisbane Metro & CBD:  3 – 7  Business days
Central & North QLD – 3 – 7 Business days (some areas may be quicker)
SA
Adelaide Metro & CBD: 3 – 7 Business days
SA Other: 3 – 7 Business days (some areas may be quicker)
ACT
Canberra Metro & CBD: 3 – 7  Business days
WA, TAS, & NT
Delivery 3 – 9 Business days depending on location (Some areas may be quicker)