Shipping Service

At present we use several couriers to deliver your order. The pricing on our website for delivery uses Australia Post pricing for the smaller items and an estimated courier charge for the larger items such as wall panels.

Once your order is received and prepared, we will select the appropriate courier based on the size of the item and the location is will be sent to. We will also inform you of the consignment/tracking number so that you can track your order.

All shipping prices quoted for larger items such as wall panels are for curb side delivery. What that means is that the transport company will not carry the equipment into your house nor up flights of stairs. As long as its a flat surface they will be able to carry it into your garage if required.

For carton orders delivered to home, the price quoted is for a single delivery, and if you are not home the courier will leave it in a safe place. So in the comments section, just make a note of where a safe place is at your home. We do try and require a signature on delivery to ensure you have received the items. The courier will also contact you if you aren’t home to seek instructions.

For larger orders you might need to give the driver a hand to unload.

Shipping Problems

Whilst we do our best to minimise the chance of a problem with shipping, please let us know straight away and we will start chasing it up for you.

All our orders are covered by insurance.

Shipping / Delivery –Delivery fees will be calculated at checkout. They are based on location and weight/size of your order.

Please check below for Delivery Timeframes by State. If you require additional information about delivery please contact us: info@storewall.com.au.

We do not delivery outside of Australia.

NB: for all of Australia there is NO Saturday or Sunday delivery

PLEASE NOTE IF OUR COURIERS NEED TO REDELIVER YOUR ORDER DUE TO RECIPIENT NOT BEING HOME ON THE DELIVERY DAY, A REDELIVERY FEE MAY BE CHARGED, THIS COST IS SUBJECT TO DELIVERY AREA, OUR TEAM WILL CONTACT YOU IF THIS IS THE CASE.

State
Delivery Area and Times
NSW
Sydney Metro and Inner Suburbs – 3 – 7  Business days
All rest NSW Country delivery 3 – 7 Business days (some areas may be quicker)
VIC
Melbourne CBD & Metro – 3 – 7  Business days
Vic Other: 3 – 7 Business Days (some areas may be quicker)
QLD
Brisbane Metro & CBD:  3 – 7  Business days
Central & North QLD – 3 – 7 Business days (some areas may be quicker)
SA
Adelaide Metro & CBD: 3 – 7 Business days
SA Other: 3 – 7 Business days (some areas may be quicker)
ACT
Canberra Metro & CBD: 3 – 7  Business days
WA, TAS, & NT
Delivery 3 – 9 Business days depending on location (Some areas may be quicker)