StoreWALL Frequently Asked Questions

Our StoreWALL Frequently Asked Questions are based on the most common questions we receive from customers. These FAQs will be updated regularly. If you don’t find the answer you need below, please send us an email via Contact Us.

Accessories

Category: Accessories

Yes we do, but we do not sell your metal rack shelving which is offered by Bunnings and many other online retailers.

All of StoreWALL’s shelving is designed to be fitted to our Garage Wall Panels either directly or via our metal brackets.

StoreWALL offers both metal and metal wire shelving.

We also sell a range of heavy duty brackets which can be added to your wall panels along with our floating shelves. These brackets come in both 254mm and 381mm depths. You can also replace our metal and plastic floating shelving with your own (ie made from MDF) which you can purchase and have cut by your local hardware store.

Our brackets come with non slip stickers and plastic blugs to help secure the brackets to the shelving. In the main, the non-slip stickers will however be enough.

Many customers use our shelving solution to run a long shelf along the entire length of their wall, usually up high and out of the way.

Category: Accessories

StoreWALL’s wall panel solution is deisgned around allowing you to hang almost anything in your garage on your wall. This includes the longest and the more heaviest items.

In order to do this, we put a lot of work in the design of our equipment, both the wall panels and the accessories.

The strength of our wall panels system is distributed across both our panels and our accessories. Our panels are supported by our Metal Installstrips which are screwed to your wall and hold the panels. 12 screws are used for each SD Installstrip and 14 screws for each HD Installstrip.

This is backed up by the strength of our accessories. They are all made from heavy duty metal and they all (90%) of themcoe with CamLok our superior and patented locking mechanism. This locking mechanism secures the accessory to the wall and ensures it does not move no matter how many times you add or remove your item from the wall.

Not only does it protect the item hangin on your wall, it also protects your car and anything else standing below it.

Unlike most other accessory styles on the market, CamLok does not use claws to grab and hold onto the panel. Our swivel lock is made from metal and with a simple twist of your screw driver locks that accessory in place for you.

No other solution on the market offers something close to this.

You can read more about CamLok here.

Delivery

Category: Delivery

Our shipping rates are based on your location, the items you have selected in your shopping cart and the amount you are spending. All of this is built into our shopping cart. You will see the cost of shipping prior to having to make payment.

Therefore, depending on your location and the contents of your order, the shopping cart will show you if you have qualified for free shipping.

Larger items like Wall Panels, Baskets and Shelves do not qualify for free shipping.

If you live in a regional area and would like us to quote shipping separately for you please give us a call.

If you live locally in Melbourne and would like to collect your order, please select this from your the shopping cart service.

Category: Delivery

If you live in New Zealand please contact us for freight charges. Freight is via air and is really only suitable for StoreWALL Hooks and smaller shelves. We are happy to provide you with a quote for your consideration.

Category: Delivery

We usually ship Orders within 5 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors including delivery method, destination, etc.  Tracking details will be issued so that you can track your order. Expect your order within 3-10 business days.

Category: Delivery

Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. If the shipping calculations look excessive please give us a call and we will see what we can do about finding alternative methods to deliver your order. We try to use the least cost delivery options which also remain secure. 

Free shipping is typically offered for orders over $500 when you live in metro areas around Australia. Some items like Wall panels, baskets and shelves (larger items) do not qualify for free shipping.

For outer and regional areas we subsidise shipping charges to make it more affordable for you.

Contact us on 0411280646 or info@storewall.com.au to provide you with a separate quote for shipping.

Category: Delivery

All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.

YOU MUST INSPECT ALL DELIVERED PARCELS WITHIN 48 HRS (2 DAYS) OF DELIVERY. THIS INCLUDES ALL BOXES OF ACCESSORIES AND ALL CARTONS OF WALL PANELS. EVEN IF THE CARTON LOOKS INTACT, PLEASE OPEN AND INSPECT ITS CONTENTS (INCLUDING WALL PANELS).

ANY DAMAGE FOUND MUST BE REPORTED WITHIN 48 HRS OF DELIVERY. WE WILL NOT BE HELD LIABLE FOR DAMAGE FOUND OUTSIDE OF THIS 48 HR WINDOW.

If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. Please contact us immediately if your delivery is damaged so we can work through how to resolve the issue with the courier. Please refer to our returns policy for information on returning items.

REPORTING OF ANY DAMAGE DURING DELIVERY MUST BE MADE WITHIN 48 HRS OF RECEIVING YOUR DELIVERY.

Category: Delivery

Most products are shipped via a regular courier like Couriers Please, StarTrack Express, TNT or Northline. All shipments will include a tracking ID which will be emailed to you once dispatch has occurred. This enables you to track your order.

We do not deliver to Parcel Collect locations as only Australia Post can deliver to these locations. However, some of the couriers we use have their own network of locations including newsagents where small parcels can be safely left for your collection.

Installation

Category: Installation

How much of your garage wall you install panels on is dependant on your budget. Some customers will panel and entire wall, whilst other will only panel part of it.

I typically recommend that you panel from waste height and up just over your head. This provides an area with easy access for your items whether they be store on a shelf or just hung on the wall.

Visit our Garage Gallery for installation ideas.

Category: Installation

We have tons of StoreWALL examples that you can viiew. Our Garage Gallery is filled with photos of installations that we have completed in Melbourne and many of our customers have completed themselves around Australia. This link will prvovide you with access to our Garage Gallery.

Furthermore, samples of our panels can be purchased and shipped to you so that you can evaluate the colour and form of the panel for your garage project. You will find these samples in our online store under the category of Panels.

Category: Installation

If you are in need of an installer, any professional handy-person, carpenter or even electrician can assist you. Installing StoreWALL requires an ability to use a power drill and a spirit level. You might also need to cut panels yourself.

Purchasing installation through us is not compulsory. We are happy to guide your or your selected installer through the process.

If you are located in Melbourne, we are happy to also quote on installation for you as we offer this service.

We can also refer you to a carpenter in Sydney’s Northern Beaches.

Our installers page will also provide you with some suggestions for trades in your areas.

Category: Installation

You can download our Installation tips here: Installation Tips We offer a range of installation instructions which will assist you to undertake the installation yourself. We also have several videos on this page. 

Please give us a call on 0411280646, we are more than happy to help you measure your area and provide you with a cost for making your walls great storage areas. There is no cost for this service.

All we require are the height and width of your wall, what it is made from and some photos of it. We can quote you within 24hrs.

Please also take a look at our new Wall Panel Estimator.

Categories: Installation, Pricing

Yes, we would be more than happy to assist you and your clients regarding accessing the StoreWALL product.

Orders can be placed by you and we can either ship them to you or to your client. Any free shipping we have in place will also apply directly to you. All product warranties will remain in place.

Newsletter-Catalogue

Yes you can access our latest catalog from here. Our range of products is however available via our online store. The online store will always be the most up to date catalogue.

Yes, you can sign up to our newsletter here. We will not spam you with unnecessary emails. Just the occasional special offer and news of our latest products.

Payment

Category: Payment

We accept all major credit cards like Visa, MasterCard and American Express. We also accept payment via Paypal and direct bank transfer. Note we offer a discount if you pay by direct bank transfer

We have recently also added AfterPay to our payment options. AfterPay allows you to purchase and make repayments via 4 smaller instalments over 4 fortnights. With interest-free payments, the only fees are for late payments. Note that this service is offered via AfterPay and not through StoreWALL.

Once you complete your shopping cart on our website and select the AfterPay payment method, you will be transferred to the AfterPay website for approval. This takes about a minute. Your order is then shipped by StoreWALL as per normal.

Note, StoreWALL is not affiliated with AfterPay. We don’t receive any commissions for offering this service. You are free to choose any payment method that suits your needs.  

Category: Payment

Credit Card payments are processed via a Merchant Service called eWay. We do not see your credit card details, nor have any access to them. eWay works with thousands of businesses across Australia. Once the transaction is processed through the eWay merchant gateway, you will see the transaction on your card record.

Placing an order

Please give us a call on 0411280646, we are more than happy to help you measure your area and provide you with a cost for making your walls great storage areas. There is no cost for this service.

All we require are the height and width of your wall, what it is made from and some photos of it. We can quote you within 24hrs.

Please also take a look at our new Wall Panel Estimator.

Category: Placing an order

If you have issues with regards to ordering online please give us a call so that we can assist you. We are able to process your order over the phone. Our main number is 0411 280 646.

Category: Placing an order

We do our best to ensure all items are in stock at all times. Our shopping cart shows you the stock levels for all items. If an item you want is out of stock, you can simply check the website periodically or contact us. We’ll give you an estimate for when we expect it in.

Pricing

Category: Pricing

Yes all pricing including delivery already includes GST.

Categories: Installation, Pricing

Yes, we would be more than happy to assist you and your clients regarding accessing the StoreWALL product.

Orders can be placed by you and we can either ship them to you or to your client. Any free shipping we have in place will also apply directly to you. All product warranties will remain in place.

Retail Store

Category: Retail Store

Yes, we are the authorised distributor of StoreWALL in Australia. All of our StoreWALL panels and accessories come from the StoreWALL US factory. We stock a large range of garage wall panel colours offered in the US. We stock almost every accessory sold via the US store.

Note that some of our accessories including bins and some shelves are sourced locally as they are high volume items.

If you see an item on the US online store that we don’t currently stock it, please let us know. We can order it for you as part of our next shipment.

Category: Retail Store

StoreWALL Australia is located in Melbourne and we mainly serve our customers via our online store. If you are in Melbourne, we can organise for you to visit us and inspect our panels and accessories. 

For people living in other states, our catalogue is online and you can order directly from our secure website 24/7. We deliver to all states, cities and towns around Australia. We also ship to New Zealand.

We have lots of photos and videos of our equipment online to assist you with understanding how StoreWALL will make your walls a great storage area.

We also offer our Garage Wall Estimator which can help you calculate the quantity of wall panels you may need and an estimated price.

Visit our Garage Gallery which is filled with pictures of StoreWALL installations we have completed and photos of installations completed by our customers.

Finally, we also sell samples of our panels if you would like to see the panel before you order.

Returns

Category: Returns

We are happy to take returns within 30 days as long as the item is not damaged. You will need to pay for the return postage to us. A credit or a refund will be applied once your accessory arrives at our office. Please use tracking on any parcel you post to us.

A Refund Charge will apply for purchases made via AfterPay.

Categories: Returns, Wall Panels

StoreWALL adheres to all statutory requirements in Australia, offering a minimum 12 months warranty on all products. However, we go well beyond this offering:

  • Wall Panels & InstallStrips – 5 years for Wall Panels including Heavy Duty Wall Panels, Standard Duty Wall Panels, and Basic Duty Wall Panels. A 12 month warranty applies to the above mentioned wall panels where they are used with accessories including Hooks, Baskets, Shelves, Bins, Brackets, and Totes that are not purchased through StoreWALL Australia.
  • All Accessories – 3 years where the accessories are used with StoreWALL’s Wall Panels. A 12 month warranty applies where the accessories are used with an alternative Rail or Wall Panel which is not purchased through StoreWALL Australia.

Wall Panels

Category: Wall Panels

In a lot of cases the size and design of slatwall panels can be quite similar between providers. This also applies to the slots into which the accessories are installed. Therefore, it is highly likely that our StoreWALL hooks and baskets will fit into your existing slatwall system.

A great way to check is to compare the measurements of your panels to the photos below. The key is to ensure that the Profile of the Panel looks similar with the groove allowing the accessory to fit its 15mm lip. On the second photo, the distance between the top of the groove and the bottom should be about 75mm.

StorEase

If you send us a photo of what you have, we can assist you as best we can. We have several videos on our StoreWALL channel which shows us using StoreWALL accessories with the StorEase Smart Wall Panel (wider aluminium finish) offered by Bunnings.

Note that StoreWALL accessories fit into StorEase Wall Track Slimline panel (slimmer black panel) but due to the grouve design, have considerable slack and move. We don’t recommend that you use the Slimline panel.

The StorEase accessories do not work with the StoreWALL panels.

GarageTek

We also have an article of our accessories being used on the Garagetek wall panel. Infact many customers have purchased our accessories and used them with Garagetek wall panels.

Garagesmart

Similarly, we also have an article of our accessories being used with the Garagesmart wall panel.

Garage Living

StoreWALL accessories have been successfully used on garage wall panels sold by Garage Living.

Category: Wall Panels

StoreWALL can be installed on brick work, block work, concrete, bare studded (metal and wood) and plastered walls.

Our Installstrips are made from industrial grade galvanized steel and can be screwed onto your wall. The panels will then hang off the installstrips. These installstrips will not rust nor change shape due to the moisture on your wall.

I have had installstrips sitting outside exposed to the elements for more than 3 years and they have not rusted nor change shape in any way.

Our wall panels are made from hardened PVC. They are 100% water restistant. They also will not be impacted by moisture on your wall.

Category: Wall Panels

StoreWALL’s panels are larger and wider than many of the “Wall Rails” sold by retailers such as Bunnings. The dimensions of our panels are 304.8mm in height and 1219mm/2438mm in length. Our wall panels are made from a hardened PVC and so they are water and dust proof.

StoreWALL’s Wall Panels are typically installed with our metal Installstrips. This removes the need to screw through the panel itself as much of the weight is carried by the installstrip not the screw. Your walls will therefore not have messy screws showing from the outside.

The wall panel grouves on which your accessories are placed have squared edges instead of being rounded. The square edges grip your accessories better and firmer. This provides added protection for your stored items.

StoreWALL’s range of wall panel colours is extensive and growing. Almost all of our panels (ex Graphite Steel) have the colour running right through the panel, so should you dent or scratch the panel, you will always see the same colour inside it.

StoreWALL offers both a Standard and Heavy Duty Panel. Our Heavy Duty range is larger and thicker than any other panel on the market (both in Australia and the US).

Category: Wall Panels

StoreWALL offers a range of panels.

  • Our Basic Duty Panels come in 1219mm lengths. Each Basic Duty Panel has a 304mm height and covers .37 square meters. Panel thickness is 16.7mm.
  • Our Standard Duty Panels come in 1219mm and 2438mm lengths. Each Standard Duty Panel has a 304mm height and covers .37 sqm (1.2m) or .74 sqm (2.4m). Panel thickness is 16.7mm.
  • Our Heavy Duty Panels come in 1219mm lengths. Each Heavy Duty Panel has a 381mm height and covers .46 square meters. Panel thickness is 17.7mm.

You can compare our range of panels and their features here.

We also offer a free panel cutting service so your panels can be cut to your desired length and shipped to you.

Categories: Returns, Wall Panels

StoreWALL adheres to all statutory requirements in Australia, offering a minimum 12 months warranty on all products. However, we go well beyond this offering:

  • Wall Panels & InstallStrips – 5 years for Wall Panels including Heavy Duty Wall Panels, Standard Duty Wall Panels, and Basic Duty Wall Panels. A 12 month warranty applies to the above mentioned wall panels where they are used with accessories including Hooks, Baskets, Shelves, Bins, Brackets, and Totes that are not purchased through StoreWALL Australia.
  • All Accessories – 3 years where the accessories are used with StoreWALL’s Wall Panels. A 12 month warranty applies where the accessories are used with an alternative Rail or Wall Panel which is not purchased through StoreWALL Australia.

Category: Wall Panels

Depending on the size of your order, we are happy to consider splitting a carton for you. You will need to contact us directly to do this. Split cartons cannot be purchased via our website, they need to be quoted separately.

Our 1219mm panels can be ordered as single panels via our online store.