Our StoreWALL Frequently Asked Questions are based on the most common questions we receive from customers. These FAQs will be updated regularly. If you don’t find the answer you need below, please send us an email via Contact Us.
What happens if I order an item and it is not in stock?
We do our best to ensure all items are in stock at all times. Our shopping cart shows you the stock levels for all items. If an item you want is out of stock, you can simply check the website periodically or contact us. We’ll give you an estimate for when we expect it in.
Do you have a catalog?
Yes you can access our latest catalog from here. Our range of products is however available via our online store.
What credit cards do you accept?
We accept all major credit cards like Visa, MasterCard and American Express. We also accept payment via Paypal and direct bank transfer.
When do you charge my credit card?
We do not charge your credit card until your items ship. We do get authorisation approval for the credit card you use during the checkout process. Depending on the cost of the order, we may however request a 50% deposit to secure the order.
May I order by phone?
Sorry, no. All orders must be placed on our website.
Do prices include GST?
Yes all pricing including delivery already includes GST.
How much will it cost to ship my order?
Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. If the shipping calculations look excessive please give us a call and we will see what we can do about finding alternative methods to deliver your order. We try to use the lease cost delivery options which also remain secure.
What shipping services do you use?
Most products are shipped via Australia Post or Toll. For larger items or larger orders, we may ship via common courier (truck). If all or part of your order ships via common courier, you will be issued with an email and tracking code so that you can keep an eye out on the order.
How long will it take for my order to arrive?
We usually ship Orders within 3 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors (delivery method, destination, etc).
Do you ship outside Australia?
If you live in New Zealand please contact us for freight charges.
What happens if something is damaged during transit?
All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we require a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. All damage claims must go through the courier, as they will replace any damaged items. You will not be charged for shipping or pickup of the damaged items. It may take up to 45 days for a freight damage claim to be completely processed. Please refer to our returns policy for information on returning items.
How do I install storeWALL?
You can download our Installation tips here: Installation Tips We offer a range of installation instructions which will assist you to undertake the installation yourself. We also have several videos on this page.
I’m not sure I can install your product. Do you offer installation assistance?
If you are located in Melbourne, one of our staff will be able to provide you with assistance when it comes to Installation. Please note that a charge will apply usually based on an hourly rate.
If you are located outside of Melbourne, we recommend one of the following services which will certainly be able to assist you: