Our StoreWALL Frequently Asked Questions are based on the most common questions we receive from customers. These FAQs will be updated regularly. If you don’t find the answer you need below, please send us an email via Contact Us.
Do you have a retail store that I can visit?
StoreWALL Australia is located in Melbourne and we mainly serve our customers via our online store. If you are in Melbourne, we can organise for you to inspect our panels and accessories.
For people living in other states, our catalogue is online and you can order directly from our secure website 24/7. We deliver to all states, cities and towns around Australia. We also ship to New Zealand. We have lots of photos and video of our equipment online to assist you with understanding how StoreWALL will make your walls a great storage area.
We also offer our Garage Wall Estimator which can help you calculate the quantity of wall panels you may need and an estimated price.
What size panels do you offer?
StoreWALL offers a range of panels.
- Our Basic Duty Panels come in 1.2m lengths. Each Basic Duty Panel has a 30cm height and covers .37 square meters.
- Our Standard Duty Panels come in 1.2m and 2.4m lengths. Each Standard Duty Panel has a 30cm height and covers .37 (1.2m) or .74 (2.4m) square meters.
- Our Heavy Duty Panels come in 1.2m lengths. Each Heavy Duty Panel has a 38cm height and covers .46 square meters.
You can compare our range of panels and their features here.
What happens if I order an item and it is not in stock?
We do our best to ensure all items are in stock at all times. Our shopping cart shows you the stock levels for all items. If an item you want is out of stock, you can simply check the website periodically or contact us. We’ll give you an estimate for when we expect it in.
Do you have a catalog?
Yes you can access our latest catalog from here. Our range of products is however available via our online store. The online store will always be the most up to date catalogue.
What credit cards do you accept?
We accept all major credit cards like Visa, MasterCard and American Express. We also accept payment via Paypal and direct bank transfer. Note we offer a discount if you pay by direct bank transfer.
We have recently also added AfterPay to our payment options. AfterPay allows you to purchase and make repayments via 4 smaller instalments over 4 fortnights. With interest-free payments, the only fees are for late payments. Note that this service is offered via AfterPay and not through StoreWALL.
Once you complete your shopping cart on our website and select the AfterPay payment method, you will be transferred to the AfterPay website for approval. This takes about a minute. Your order is then shipped by StoreWALL as per normal.
Note, StoreWALL is not affiliated with AfterPay. We don’t receive any commissions for offering this service. You are free to choose any payment method that suits your needs.
When do you charge my credit card?
Credit Card payments are processed via a Merchant Service called eWay. We do not see your credit card details, nor have any access to them. eWay works with thousands of businesses across Australia. Once the transaction is processed through the eWay merchant gateway, you will see the transaction on your card record.
May I order by phone?
If you have issues with regards to ordering online please give us a call so that we can assist you. We are able to process your order over the phone. Our main number is 0411 280 646.
Do prices include GST?
Yes all pricing including delivery already includes GST.
How much will it cost to ship my order?
Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. If the shipping calculations look excessive please give us a call and we will see what we can do about finding alternative methods to deliver your order. We try to use the lease cost delivery options which also remain secure.
Note we now also offer free shipping in all capital cities and surrounding metro suburbs. It also covers most larger regional towns. Free shipping has been built into our shopping cart.
What shipping services do you use?
Most products are shipped via a regular courier like Couriers Please, StarTrack Express, TNT or Allied Express. All shipments will include a tracking ID which will be emailed to you once dispatch has occurred. This enables you to track your order.
We do not deliver to Parcel Collect locations as only Australia Post can deliver to these locations. However, some of the couriers we use have their own network of locations including newsagents where small parcels can be safely left for your collection.
How long will it take for my order to arrive?
We usually ship Orders within 3 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors including delivery method, destination, etc. Tracking details will be issued so that you can track your order. Expect your order within 3-10 business days.
Do you ship outside Australia?
If you live in New Zealand please contact us for freight charges. Note shipping by international airfreight can be expensive.
What happens if something is damaged during transit?
All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
YOU MUST INSPECT ALL DELIVERED PARCELS WITHIN 48 HRS (2 DAYS) OF DELIVERY. THIS INCLUDES ALL BOXES OF ACCESSORIES AND ALL CARTONS OF WALL PANELS. EVEN IF THE CARTON LOOKS INTACT, PLEASE OPEN AND INSPECT ITS CONTENTS (INCLUDING WALL PANELS).
ANY DAMAGE FOUND MUST BE REPORTED WITHIN 48 HRS OF DELIVERY. WE WILL NOT BE HELD LIABLE FOR DAMAGE FOUND OUTSIDE OF THIS 48 HR WINDOW.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. Please contact us immediately if your delivery is damaged so we can work through how to resolve the issue with the courier. Please refer to our returns policy for information on returning items.
REPORTING OF ANY DAMAGE DURING DELIVERY MUST BE MADE WITHIN 48 HRS OF RECEIVING YOUR DELIVERY.
What happens if I buy an accessory and don’t like it, can I return it?
We are happy to take returns within 30 days as long as the item is not damaged. You will need to pay for the return postage to us. A credit or a refund will be applied once your accessory arrives at our office. Please use tracking on any parcel you post to us.
How do I install StoreWALL?
You can download our Installation tips here: Installation Tips We offer a range of installation instructions which will assist you to undertake the installation yourself. We also have several videos on this page.
I’m not sure I can install your product. Do you offer installation assistance?
If you are in need of an installer, any professional handy-person, carpenter or even electrician can assist you. You might also want to have a look at some of our recommended installers.
I can’t work out how many panels I need, can you assist me?
Please give us a call on 0411280646 we are more than happy to help you measure your area and provide you with a cost for making your walls great storage areas. There is no cost for this service.
Please also take a look at our new Wall Panel Estimator.
I have an alternative wall panel system but I like the locking mechanism of your accessories, can I use it?
In a lot of cases the size and design of slatwall panels can be quite similar between providers. This also applies to the slots into which the accessories are installed. Therefore it is highly likely that our StoreWALL hooks and baskets will fit into your existing slatwall system.
If you send us a photo of what you have we can assist you as best we can. We have several videos on our StoreWALL channel which shows us using StoreWALL with the StorEase Smart Wall Panel (wider aluminium finish) offered by Bunnings. Note that StoreWALL accessories do not securely lock into the StorEase Wall Track Slimline panel (slimmer black panel).
We also have an article here if our accessories being used on the Garagetek wall panel.
I’m a Carpenter or Professional Garage Installer, can I buy and sell StoreWALL to my clients?
Yes, we would be more than happy to assist you and your clients regarding accessing the StoreWALL product.
Do you have a newsletter which advises when new products are available?
Yes, you can sign up to our newsletter here (bottom of page). We will not spam you with unnecessary emails. Just the occasional special offer and news of our latest products.
Are your products the same as what is sold on the US Storewall.com website?
Yes, we are the authorised distributor of StoreWALL in Australia. All of our StoreWALL panels and accessories come from the StoreWALL US factory. We stock a large range of garage wall panel colours offered in the US. We stock almost every accessory sold via the US site.
Note that some of our accessories including bins are sourced locally as they are high volume items. If you see an item on the US site and we don’t currently stock it please let us know. We can order it for you as part of our next shipment.
Will you split wall panel cartons if I only need 2 panels and not the full 4?
Depending on the size of your order, we are happy to consider splitting a carton for you. You will need to contact us directly to do this. Split cartons cannot be purchased via our website, they need to be quoted separately.