Our StoreWALL Frequently Asked Questions are based on the most common questions we receive from customers. These FAQs will be updated regularly. If you don’t find the answer you need below, please send us an email via Contact Us.
Our shipping rates are based on your location, the items you have selected in your shopping cart and the amount you are spending. All of this is built into our shopping cart. You will see the cost of shipping prior to having to make payment.
Therefore, depending on your location and the contents of your order, the shopping cart will show you if you have qualified for free shipping.
Larger items like Wall Panels, Baskets and Shelves do not qualify for free shipping.
If you live in a regional area and would like us to quote shipping separately for you please give us a call.
If you live locally in Melbourne and would like to collect your order, please select this from your the shopping cart service.
If you live in New Zealand please contact us for freight charges. Freight is via air and is really only suitable for StoreWALL Hooks and smaller shelves. We are happy to provide you with a quote for your consideration.
We usually ship Orders within 5 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors including delivery method, destination, etc. Tracking details will be issued so that you can track your order. Expect your order within 3-10 business days.
Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. If the shipping calculations look excessive please give us a call and we will see what we can do about finding alternative methods to deliver your order. We try to use the least cost delivery options which also remain secure.
Free shipping is typically offered for orders over $500 when you live in metro areas around Australia. Some items like Wall panels, baskets and shelves (larger items) do not qualify for free shipping.
For outer and regional areas we subsidise shipping charges to make it more affordable for you.
Contact us on 0411280646 or firstname.lastname@example.org to provide you with a separate quote for shipping.
All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
YOU MUST INSPECT ALL DELIVERED PARCELS WITHIN 48 HRS (2 DAYS) OF DELIVERY. THIS INCLUDES ALL BOXES OF ACCESSORIES AND ALL CARTONS OF WALL PANELS. EVEN IF THE CARTON LOOKS INTACT, PLEASE OPEN AND INSPECT ITS CONTENTS (INCLUDING WALL PANELS).
ANY DAMAGE FOUND MUST BE REPORTED WITHIN 48 HRS OF DELIVERY. WE WILL NOT BE HELD LIABLE FOR DAMAGE FOUND OUTSIDE OF THIS 48 HR WINDOW.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. Please contact us immediately if your delivery is damaged so we can work through how to resolve the issue with the courier. Please refer to our returns policy for information on returning items.
REPORTING OF ANY DAMAGE DURING DELIVERY MUST BE MADE WITHIN 48 HRS OF RECEIVING YOUR DELIVERY.
Most products are shipped via a regular courier like Couriers Please, StarTrack Express, TNT or Northline. All shipments will include a tracking ID which will be emailed to you once dispatch has occurred. This enables you to track your order.
We do not deliver to Parcel Collect locations as only Australia Post can deliver to these locations. However, some of the couriers we use have their own network of locations including newsagents where small parcels can be safely left for your collection.