StoreWALL Frequently Asked Questions

Our StoreWALL Frequently Asked Questions are based on the most common questions we receive from customers. These FAQs will be updated regularly. If you don’t find the answer you need below, please send us an email via Contact Us.

Returns

Category: Returns

We are happy to take returns within 30 days as long as the item is not damaged. You will need to pay for the return postage to us. A credit or a refund will be applied once your accessory arrives at our office. Please use tracking on any parcel you post to us.

A Refund Charge will apply for purchases made via AfterPay.

Categories: Returns, Wall Panels

StoreWALL adheres to all statutory requirements in Australia, offering a minimum 12 months warranty on all products. However, we go well beyond this offering:

  • Wall Panels & InstallStrips – 5 years for Wall Panels including Heavy Duty Wall Panels, Standard Duty Wall Panels, and Basic Duty Wall Panels. A 12 month warranty applies to the above mentioned wall panels where they are used with accessories including Hooks, Baskets, Shelves, Bins, Brackets, and Totes that are not purchased through StoreWALL Australia.
  • All Accessories – 5 years where the accessories are used with StoreWALL’s Wall Panels. A 12 month warranty applies where the accessories are used with an alternative Rail or Wall Panel which is not purchased through StoreWALL Australia.

Wall Panels

Categories: Returns, Wall Panels

StoreWALL adheres to all statutory requirements in Australia, offering a minimum 12 months warranty on all products. However, we go well beyond this offering:

  • Wall Panels & InstallStrips – 5 years for Wall Panels including Heavy Duty Wall Panels, Standard Duty Wall Panels, and Basic Duty Wall Panels. A 12 month warranty applies to the above mentioned wall panels where they are used with accessories including Hooks, Baskets, Shelves, Bins, Brackets, and Totes that are not purchased through StoreWALL Australia.
  • All Accessories – 5 years where the accessories are used with StoreWALL’s Wall Panels. A 12 month warranty applies where the accessories are used with an alternative Rail or Wall Panel which is not purchased through StoreWALL Australia.