What happens if something is damaged during transit?

All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might […]

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Do you ship to New Zealand?

If you live in New Zealand please contact us for freight charges. Freight is via air and is really only suitable for StoreWALL Hooks and smaller shelves. We are happy to provide you with a quote for your consideration.

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How long will it take for my order to arrive?

We usually ship Orders within 5 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors including delivery method, destination, etc.  Tracking details will be issued so that you can track your order. Expect your order within 3-10 business days.

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What shipping or courier services do you use?

Most products are shipped via a regular courier like Couriers Please, StarTrack Express, TNT or Northline. All shipments will include a tracking ID which will be emailed to you once dispatch has occurred. This enables you to track your order. We do not deliver to Parcel Collect locations as only Australia Post can deliver to […]

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Do you offer free shipping?

Our shipping rates are based on your location, the items you have selected in your shopping cart and the amount you are spending. All of this is built into our shopping cart. You will see the cost of shipping prior to having to make payment. Therefore, depending on your location and the contents of your […]

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How much will it cost to ship my order?

Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. If the shipping calculations look excessive please give us a call and we will see what we can do about finding alternative methods to deliver your order. We […]

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